Frequently Asked Questions
Where are you located?
Our clinic is based within the EIT Institute of Sport and Health Building at the Mitre10 Park in Hastings.
Head into the main entrance and you will see a cafe on your left, turn right and head through the doorway to the lift and stairs where you can go up to Level 1. We are straight ahead in the Sport & Health Clinic.
How long will my appointment be?
Allow up to an hour for an initial appointment and 30 minutes for a follow up. Extended follow up appointments are up to 45 minutes.
Do I need a doctors referral?
No, you can book in to see our physios anytime without needing a referral.
What are your opening hours?
Our clinic hours are: Monday- Thursday 7am-6pm and Friday 7:30am - 4:30pm.
We are closed on weekends.
Will I be covered under ACC?
We offer both ACC and Private consultations. Depending on the nature and onset of your injury, you may be eligible for ACC-funded treatment. This means that you pay a subsidised appointment fee rather than the full private cost. If you don’t have an ACC claim already, your physio can lodge this for you at your initial appointment if required.
What do I need to bring with me to my appointment?
If you have an existing ACC claim please bring these details with you. Also bring along relevant documentation for your injury or problem if you have any, such as a doctor's referral or discharge summary.
Please wear appropriate clothing such as a singlet or shorts so the physio can assess the area easily. We do have towels and shorts in the clinic if you forget.
Can I bring a support person to my appointment?
Yes if course, we prefer if this could be kept to one support person to allow plenty of space within the waiting room and treatment space.
Will I need an X-ray?
Imaging such as X-ray or ultrasound might be indicated in some cases, although this depends on your injury and symptoms. Our physios can arrange an imaging referral if needed. We are lucky to work closely with the specialists at Hawke's Bay Sports Medicine further investigation or assessment is needed.